We believe in creating high quality jewelry that reflects high standards of artistic design. Each piece of jewelry is designed and created very carefully, paying attention to every little detail. Victoria Jean Jewelry uses materials of the highest quality. All items are handmade. The jewelry is made of lace, sterling silver, Swarovski crystals and Swarovski Pearls. We strongly believe in the quality of our jewelry, and make sure that our customers are 100% happy with the final product. We firmly believe customer service that goes above and beyond makes all the difference in the world. If you have any questions, please don’t hesitate to contact us.
Store lace jewelry so it lays flat. Do not leave your jewelry in hot temperatures.
Spot clean lace only; do not fully submerge in water. Use mild soap if necessary.
You can purchase items through our secure shopping cart using Visa, MasterCard, or PayPal.
When you place your order you must select from all available customization options before your item will placed in your shopping cart. Some of our items are unique in nature and therefore have limited availability.
All sales are subject to 9% sales tax. Orders shipped outside the United States are not subject to sales tax.
Since your jewelry piece is hand crafted, please allow 2 – 3 weeks for your order to ship. You will be notified via email when your order ships.
Domestic Orders are shipped via USPS First Class Mail. The delivery time is roughly 2-5 business days but it may vary depending on location. A tracking number and delivery confirmation is included. Rush delivery is available for upgrade upon checkout.
International Orders are shipped via USPS First Class International Shipping time is not guaranteed, as the time in transit depends on country location. However, the average shipping time for international orders is 5 – 10 days. Please note: we reserve the right to refuse shipment at our discretion. . Rush delivery is available for upgrade upon checkout.
Please make sure you provide your correct address where you want the package sent. Victoria Jean Jewelry does not take responsibility for replacing items that were sent to an incorrect address. If the package is returned due to a non-deliverable address, the customer will receive a refund of the purchase price, minus a 20% restocking fee and to recoup shipping costs. Please contact firstname.lastname@example.org for shipping inquiries.
Refunds & Returns
We stand behind the quality of our products, so please do not hesitate to contact us if you have any concerns. We will do everything possible to make sure you are completely satisfied.
Please include your full name, contact information, and clearly explain your request or issue (photos are helpful). A representative will be in touch with you shortly.
For a Custom Order request for your bridal jewelry or bridal party, please send an email to our customer service department at email@example.com. Please describe the item that you are looking for and we will be in touch with you shortly.
You may contact us by email or by phone. Please note we are often able to respond more quickly to inquiries submitted by email. Our page “Contact Us” has all our relevant contact information, as well as a form where you can submit inquiries directly. To proceed to this page, CLICK HERE.